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Transfer and Cancellation Policy
If you cannot attend a class, you must contact TEEX in advance to either transfer or cancel your registration. Please refer to the Transfer, Cancellation/Refund, and No-Show Policies below.
Transfers
Transfers to another scheduled class (or from one customer to another) are accepted at any time before the start of the class at no charge.
- Customers are encouraged to transfer to a future scheduled class of the same course.
- If the customer cannot transfer to a scheduled class of the same course, then he/she may transfer to another class of a different course and receive either a refund or pay the difference between the two class fees (if applicable).
- If the customer cannot attend any scheduled class, then the Cancellation/Refund Policy is in effect.
Cancellations/Refunds
- TEEX will provide a full refund if you cancel 15 or more calendar days before the start of the class.
- Cancellations received 14 calendar days or less before the start of the class will be charged a fee of 10% of the class tuition.
- If TEEX cancels a class, customers will be offered:
- a transfer to a scheduled class of the same course.
- a transfer to another class of a different course (customers will receive either a refund or pay the difference between the two class fees, if applicable).
- a full refund.
- a transfer to a scheduled class of the same course.
No Shows
Registered participants who do not contact TEEX in advance to cancel their registration and do not attend their scheduled class will be charged the entire class fee.
eLearning/Correspondence Courses
Refunds are not available for eLearning or correspondence courses, nor may the course be transferred from one customer to another.